Hired Magnolia Rockville, MD in August 2014 to install a home theater system (audio, video, Control4). What was supposed to be a simple two-day job (paid in full before day 1) still has pending items 11 months later! Worse: in spite of the many emails I sent them over the last months, I haven't heard of them since... last November!
This lack of professionalism and decent courtesy is striking, especially when you consider this is supposed to be a very big company.
Avoid by any means: their only purpose is to sell you AV gear and walk away!
- Control 4 programming incomplete
- missing calibration microphone from AV receiver
- sound calibration never performed
- walk through never done
- do not have the warranties for the gear purchased
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Deliver product or service ordered.
I didn't like:
Quality of service, Customer service, Lack of profesionalism, Lack of basic courtesy, Billing practices.